Royal123 Terms and Conditions – Complete Guide to Using Our Platform

1. Definitions & General Provisions

"Royal123 Platform" refers to the website royal123.onl, the Android and iOS mobile apps, and all digital services provided by Royal123. "Member" or "User" refers to any individual who has registered and holds an active account on the Royal123 Platform. "Real Money" refers to funds deposited by users via approved payment methods. "Bonus Money" refers to credits granted through promotions, which are subject to rollover requirements before they can be withdrawn.

These Terms and Conditions govern all aspects of your use of the royal123 Platform and should be read together with Privacy Policy and Responsible Gaming Policy ours, which also forms part of this agreement.

2. Eligibility & Registration Requirements

To register and use the royal123 Platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age at the time of registration and while using the platform.
• Being a legally eligible individual to enter into a binding agreement.
• Not residing in any jurisdiction that prohibits or restricts participation in online gaming activities.
• Registering for personal use only and not acting on behalf of any third party.
• Not previously banned or prohibited from using the royal123 Platform or any related platform.

Royal123 reserves the right to request proof of age and identity at any time. If a user is found to not meet these eligibility requirements, the account may be closed immediately and all balances refunded after deduction of applicable administrative costs.

3. User Account

Each user is only permitted to hold one (1) account only on the royal123 Platform. Holding multiple accounts is a violation of these terms and may result in the closure of all associated accounts and forfeiture of all wins and bonus balances.

You are fully responsible for:

• Keeping your username and password confidential.
• Ensuring that all registered personal information is accurate, correct, and up to date.
• Notifying Royal123 immediately if there is any unauthorized access to your account.
• All activity occurring under your account, whether performed by you or by others with your knowledge.

Identity verification (KYC) is mandatory for all royal123 members before the first withdrawal can be processed. This involves verifying documents such as your MyKad and bank account proof — a standard step to protect your account and secure your financial transactions.

4. Deposits & Withdrawals

All financial transactions on the royal123 platform must be made through approved payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and ShopeePay. Deposits are typically credited within minutes after successful payment confirmation.

Regarding withdrawals:

• The minimum withdrawal amount is RM10 to RM20 depending on the selected payment method.
• All withdrawals are processed within 5 to 15 minutes for accounts that have completed KYC verification.
• Withdrawals can only be made to a bank account or e-wallet that is registered under the same name with your royal123 account.
• Royal123 does not charge any fees for standard withdrawals.
• Withdrawals exceeding certain limits may require additional security verification.

5. Bonuses, Promotions & Rollover Requirements

All promotions and bonuses offered by royal123 are subject to separate terms and limits set out on the Promotions. The following general terms apply to all promotions:

• Only one deposit promotion may be active at a time on a user's account.
• All bonuses received must meet the specified rollover requirements before they can be withdrawn.
• Royal123 reserves the right to void any bonus suspected of being obtained through fraud or system abuse.
• Members found using more than one account to claim the same bonus will have all bonuses forfeited and will be subject to further action.
• Bonus terms are subject to change without prior notice, but changes will not affect any bonus that is currently active.

The bonus value, validity period, and rollover requirements for each promotion are clearly stated on the respective promotion page. Please review the details before claiming any bonus.

6. Game Rules

All games on the royal123 platform use an independently audited RNG (Random Number Generator) system to ensure complete fairness and randomness in every round. royal123 has no ability to alter or manipulate the outcome of any game.

Players agree that:

• Game results are final and may not be disputed unless there is clear evidence of a technical failure.
• Any technical failure occurring during gameplay will be resolved based on royal123's server records, which are considered final.
• The use of any unauthorized automated software, bots, or third-party tools for gameplay is strictly prohibited.
• Royal123 reserves the right to void bets and confiscate winnings obtained through unauthorized methods.

7. Prohibited Conduct & Activities

Users are strictly prohibited from engaging in any of the following activities on the royal123 platform:

• Opening multiple accounts or registering using false information or another person's identity.
• Transferring funds between user accounts or trading accounts.
• Exploiting any bugs or system vulnerabilities for unauthorized gain.
• Using software, scripts, bots, or any automated methods to play.
• Engaging in money laundering or using the platform for any illegal activity.
• Colluding with other players to manipulate outcomes or exploit promotions.
• Threatening, insulting, or harassing support staff or other players.

Any user found engaging in the above activities will face immediate account closure, forfeiture of all funds and balances in the account, and possible legal action where applicable.

8. Account Closure & Restrictions

Royal123 reserves the right to suspend, restrict, or close any user account at any time, with or without prior notice, under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Identity verification (KYC) failed or false information was provided.
• Account suspected of involvement in fraudulent activity or money laundering.
• Instructions from relevant regulatory authorities.
• Account closure request initiated by the user.

Users who wish to voluntarily close their account may contact the royal123 support team via live chat. Any real money balance (excluding bonuses) that qualifies will be returned to the user upon completion of the review.

9. Personal Data Protection

Royal123 takes personal data protection seriously. All information collected from users is handled in accordance with Privacy Policy ours, which forms part of this agreement. In summary:

• All personal data is encrypted using 256-bit SSL encryption during transmission.
• User information will not be sold or shared with third parties without the user's consent, except as required by law.
• Users have the right to request access to their personal data held by royal123.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

10. Disclaimer & Limitation of Liability

The royal123 platform is provided "as is" without any express or implied warranties. While we strive to ensure continuous and uninterrupted service, royal123 is not liable for:

• Service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure failures, or natural disasters.
• Indirect, consequential, or multiplied losses arising from the use of or inability to use the platform.
• The accuracy or completeness of information displayed on the platform at any time.

Royal123's maximum liability to any user for any claim shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

11. Amendments to Terms and Conditions

Royal123 reserves the right to amend, update, or improve these Terms and Conditions at any time. Amendments take effect immediately upon being published on this website. We will endeavor to notify users of material changes via in-app notifications or the registered email address.

Continued use of the royal123 platform after amendments are published constitutes acceptance of the revised terms. If you do not agree with any amendment, you should stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the Royal123 team via:

• Live Chat: Available 24/7 on the royal123 app and website.
• Email: [email protected] (displayed as text, not a clickable link)
• FAQ: Visit the FAQ for answers to frequently asked questions.

Our support team operates 24 hours a day, 7 days a week including public holidays and is ready to assist you in English and Bahasa Melayu.